Network Systems Administration

Care and attention to detail , is our goal for each project. Our streamlined data experience and trained data staff, is ready to help your data center grow with new IT products and less downtime increasing your ROI investment for years to come.
Background:
•  Currently, client installations consisting of a Windows server technology is our main specialty for data center deployments.
  Other deployments include internal networks with the convergence to - LAN, WAN,
Corporate Exchange e-Mail, Access Point and Routers configurations. Expansion hub devices and gigabit switches to blaze your network traffic.
•  Some annual or tri-annual maintenance and support contracts do NOT cover routine, proactive network maintenance that is required to keep up a healthy network.
•  Clients have to locate third party providers to service routing tasks that becomes costly over time. They leave their systems administration to unqualified staff personnel only to find downtime occurring to often when a valid support contract and knowledgeable techie is only a phone call away. That's where we come in, holding your bottom line when it comes to protecting your IT Resources.
•  Left unmanaged, a Windows and/or network environment will degrade over time and become susceptible to several risks including:
     •  Performance degradation (response time) from disk fragmentation
     •  Security attacks due to non-current versions of software - operating system, virus protection, etc.
     •  System failure due to loss of disk space. Not updating your system to meet new hardware and software demands, is part of our maintenance support contracts. We will be able to monitor your environment when new patches or software updates will enhance your system performance. We know what software is going to keep your Network in pristine order. We specialize in the best Anti-Virus, Firewall, Internet Browser Patches. We have many times recommended software that we found others using and passed on this information to the tech departments of our clients, saving IT the headache of searching for a solution to such needs as graphics conversion, video conversion, word doc conversion software or software to track your data or manipulate that data. Our experience is endless when it comes to our clients. We are always looking for products that will enhance our clients productivity levels. Whether it be CRM, PBX, Gateway Appliances, VOIP, Wireless,PDA, Telephony products etc...

 OPPORTUNITY

 New service Opportunities Include
•  Security Administration
•  Service Monitoring and Control
•  Directory Services Administration

•  Network Administration
•  Server & Storage Management
•  Print and Output Management

 PROGRAM STRUCTURE

BENEFITS/ VALUE PROPOSITION
•  Clients have ONE place to look for assistance with their systems environment - no finger pointing!

•  Clients do not need to hire , manage and retain additional administrative or information technology (IT) staff - IT staff turnover can be very costly

•  In most cases, a full time resource to maintain the network is not required; Data Integrity offers a service that addresses their critical network systems administration needs significantly less expensive than a full time hire

•  Data Integrity tests and ensures application compatibility of software patches, service packs and upgrades.

•  Data Integrity understands the entire infrastructure architecture (Hardware, Network and Software) better than anyone else ! The cost of leaving the network unattended can be high:

•  Un-necessary, expensive service calls by a Data Integrity engineer can cost thousands of dollars to troubleshoot and resolve the problem

•  Downtime from a network related failure can interrupt business operations (EMR), patient care and revenue

•  Data Integrity has the trained professionals with the technical competency to effectively manage these environments

•  Data Integrity is a trusted IT advisor with the overall goal of letting clients and providers care for their bottomline while not worrying about the systems infrastructure

New Services: Remote Support is now available. Remote service is billed in smaller increments and is non-intrusive to your staff. One of our trained engineers can assist while you watch.

SERVICE LEVEL AGREEMENT
Security Administration (Network and Email)

• Review/ monitor security controls: Windows Server security events, firewall security logs, port scanning
• Add/remove users
• Assign user rights to files, folders, and printers
• Change or remove passwords
• Create folders
• Share creation/ drive share maintenance

Service Monitoring and Control

• Backup verification
• Review/ analyze audit logs, system logs for system events (i.e. errors)
• Review network and correct system conflicts
• Review server performance - CPU, memory, disk and storage capacity
• Performs performance tuning, where appropriate

Asset/ Change Management

• Record/ update infrastructure asset inventory and network topology

Client Management Reporting

• Produce Monthly Status Report of all activities
• Semi-annual review of all monitored systems
• Report recommended actions regarding systems resources and assets

Network Administration, LAN / WAN

• Check operational efficiency of network devices - routers, hubs, switches, etc.
• Review utilization and errors on router interfaces. This will allow you to keep track of performance on your Internet and other WAN links that are connected to your router. Each interface will have utilization tracked weekly, bi-weekly (depending on Service Level), monthly, and yearly so you can watch overall trends of your usage and determine when you should consider adding or reducing bandwidth.
• Configure and tune network services and protocols
• Administer Directory Services
• Coordination with local Internet Service Provider (ISP) or telecom provider

Server and Storage Management

• Review and ensure appropriate software, service packs and system patches are installed including:
• Operating system software patches and fixes
• Assure appropriate version of antivirus software is deployed
• Tape backup software
• Perform disk de-fragmentation - servers

Desktop Support and Management

• Review and ensure appropriate software, service packs and system patches are installed including:
• Operating system software patches and fixes
• Assure appropriate version of Misys client software is deployed
• Assure appropriate version of antivirus software is deployed
• Perform Disk maintenance, includes disk defrag and cleanup.

PRE -REQUISITES
•  All agreements are for a one year period, independent of the billing option selected (annual [discounted] or monthly).

•  All Network Systems Administration contracts are contingent upon completion of a systems site survey and acceptance of the systems environment for remote monitoring. Site surveys may be client performed.

•  All assets (software, hardware, network devices) added to the network requires pre-notification to Data Integrity.

ASSUMPTIONS
•  Application maintenance and support of vendor software are out of scope of this service offering. We will work with vendor software support to get the problem resolved.

•  Hardware maintenance (break / fix) for vendor equipment (purchased from outside vendors) is out of scope for this service agreement. Specific hardware support needs can be discussed as needed.

Commonly maintained equipment list:

PROPOSED LEVELS